Returns and Refunds Policy
Thank you for shopping at Massage Advantage.
If you are not entirely satisfied with your purchase, we're here to help.
Our products and/services can be refunded within three days of the original purchase
To be eligible for a refund or return, please make sure that:
The product was purchased in the last three days
The product is in its original packaging
The service has not been requested in the last seven days
The service has not been supplied
A refund has not already been requested via third party
Products/services that do not meet these criteria will not be considered for refund.
Please contact us before you return a product or request a refund via third party:
By phone number: 866-949-2112
By email:
By visiting this page on our website:
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Massage Advantage.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
NO Show/NO Call Policy
Clients are required to supply the Therapist/Location where the original service was requested with a notice of cancellation or rescheduling.  This notice must be sent a minimum of 24-hours prior to the scheduled appointment time.
Cancellation or rescheduling can be achieved via phone contact with the therapist/location, or utilizing the “Reschedule or Cancel Your Appointment” tab on Failure to meet the 24 prior NO Show/NO Call Policy is considered willful and voluntary forfeiture of voucher of full-service value.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Digital products
We issue refunds for digital products within three days of the original purchase of the product.
We issue refunds for digital products only under the following conditions:
•    Massage was unable to be provided within the expiration period, and a request for service was made before voucher expiration date.
•    A service location is further than 40 miles from the original address from which the original purchase was made.
•    The reason for refund request doesn’t include failure to meet corporate NO Show/NO Call policy.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
We do not guarantee that our products are fully compatible with any third-party software. We do not issue refunds if our products are incompatible with any third-party software, except for those that are specified on the page of each product.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 866-949-2112
By email:
By visiting this page on our website:  |  (501) 800-4007  |
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