Thank you for shopping at Massage Advantage. If you are not entirely satisfied with your purchase, we're here to help answer any questions or concerns you may have. In addition, our products and services can be refunded within three days of the original purchase. Products/services that do not meet the criteria below will not be considered for refund.
To be eligible for a refund or return, please make sure that: *The product was purchased in the last three days
*The product is in its original packaging
*The service has not been requested in the last seven days *The service has not been supplied *A refund has not already been requested via third party
Please contact us before you return a product or request a refund via third party:
If you received a damaged product, please notify us immediately for assistance.
NO Show/NO Call Policy Clients are required to supply the Therapist/Location (where the original service was requested) with a notice of cancellation or rescheduling. This notice must be sent a minimum of 24-hours before the scheduled appointment time.
Cancellation or rescheduling can be achieved via phone contact with the therapist/location or by utilizing the “Reschedule or Cancel Your Appointment” tab in the Member section. Failure to meet the 24 prior NO Show/NO Call Policy is considered willful and voluntary forfeiture of voucher of full-service value.
Sale items All sales are final on merchandise purchased at discounted or sale prices. Merchandise purchased on sale cannot be refunded. However, regular price items can be refunded if necessary. Digital products We issue refunds for digital products within three days of the original purchase of the product. We issue refunds for digital products only under the following conditions: * Massage was unable to be provided within the expiration period, and a request for service was made before voucher expiration date. * A service location is further than 40 miles from the original address from which the original purchase was made. * The reason for refund request doesn’t include failure to meet corporate NO Show/NO Call policy.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
We do not guarantee that our products are fully compatible with any third-party software. We do not issue refunds if our products are incompatible with any third-party software, except for those that are specified on the page of each product.
Contact us If you have any questions about our Returns and Refunds Policy, please contact us:
--------- Massage Advantage’s Non-Membership Clients are required to have a valid method of payment on file in order to request a massage or other services with a Massage Advantage Redemption Center. All Massage Advantage Therapists work by appointment. While discounted third party payments (under compliance with such companies as Groupon/Living Social/Todays Healthy Deal/i.e. “Daily Deals” sites) are accepted as payment in full for services, Massage Advantage requires an alternated method of payment on file to meet our NO Show/NO Call Refund Policy. In the event of a NO Call/NO Show, or if the supplied voucher is not valid, expired, previously used or refunded, the client agrees to pay the $25 Reinstatement FEE, plus the full value of the service which was to be performed or has been performed. A lock for the value of the full service may also be placed on Client’s method of payment until valid payment has been remitted and service provided.